Welcome to Stylock. By accessing or using our website (www.stylock.com.ng) and services, you agree to comply with the following Terms and Conditions. Please read them carefully before making purchases.
1. General
a. These Terms govern your use of our website and purchase of products.
b. We may update these Terms at any time. Continued use of our website after changes means acceptance of the new Terms.
2. Products and Orders
a. All product descriptions, images, and prices are accurate to the best of our knowledge, but may vary slightly due to screen display or fabric availability.
b. Orders are confirmed once payment is successfully made through our accepted payment channels.
3. Payments
a. We accept payments via Paystack (Debit/Credit Cards, Bank Transfer, USSD) and Direct Bank Transfer.
b. All payments must be completed before an order is processed.
c. If Paystack or your bank declines your payment, your order will not be confirmed.
4. Shipping and Delivery
a. We work with trusted delivery partners to ensure your order reaches you safely and on time.
b. Standard delivery timeline is within 7 working days from order confirmation.
c. In rare cases where external factors (such as weather, strikes, or unforeseen events) cause delays, we will promptly update you and work with our courier partners to resolve it as quickly as possible.
5. Returns and Refunds
a. Customers may request a return within 3 days of receiving their order.
b. Items must be unused, unwashed, and returned in their original packaging.
c. Customized/tailored wears are not eligible for returns except in cases of defects from our end.
d. Refunds (where applicable) will be processed within 7–14 working days after returned items are inspected.
e. Delivery fees are non-refundable.
6. Complaints and Support
a. Sales Enquiries: Phone number provided on our website.
b. Complaints: Phone number provided on our website.
c. Returns/Support: support@stylock.com.ng
7. Customer Accounts
a. Customers must provide accurate details during registration and checkout.
b. You are responsible for maintaining the confidentiality of your login details.
c. We reserve the right to suspend accounts that misuse the website.
8. Privacy and Data Protection
a. We collect customer information (name, email, phone, address) strictly for order fulfillment and support.
b. Your data will not be sold to third parties.
c. For full details, please read our Privacy Policy.
9. Limitation of Liability
a. Stylock is not liable for indirect losses, courier delays, or misuse of products purchased.
b. Our total liability is limited to the amount paid for the product(s) in dispute.
10. Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria.